The ‘NEW’ Hotel General Manager

The ‘NEW’ Hotel General Manager

The position of General Manager has never been a static one. When you’re checking the financials one minute and tasting new dishes in your restaurant the next, you cannot afford to be a specialist. You need to be generalist, hence the title. With an enigmatic...
1 Reason Why Restaurants Fail – The Missing Element

1 Reason Why Restaurants Fail – The Missing Element

Many people see the idea of owning a restaurant as a dream and the ideal capital move, in doing something that they will love as a career. This usually dream guides them into launching a new business and are blinded by the real obligations of owning a restaurant,...
ALL GM’s – Five Imperatives for Improving Service Quality

ALL GM’s – Five Imperatives for Improving Service Quality

THE DOWNTOWN Chicago Marriott hotel had been open for fifteen years before its management determined that two-thirds of all guest calls to housekeeping were to request ironing boards. This discovery prompted the idea of simply placing irons and ironing boards in all...
Travelling & Dining Alone – Some Tips to Surviving

Travelling & Dining Alone – Some Tips to Surviving

During the past 15 years I have been traveling quite extensively as a hospitality consultant; and whilst having a passion to try as many food and beverage concepts during my travels and sharing my good and bad experiences on social media, I am always asked the...